GARDENS CAMPUS - Capacity & Background
THE CALL CENTRE ACADEMY
The Gardens Campus has been earmarked to be set up as Skills Training Centre, offering skills training primarily in the business processing operations (BPO) sector and 4IR skills training. The BPO Academy was launched in November 2020. In 2021 the College procured the services of a consultancy firm to assist the College in the setting up the facilities to meet the objectives that were set in 2020, which is a 3-year project, to be completed within 3 years. Phase 1 of the project has commenced and the academic planning is pivotal in this process. To this end an Academic Task Team has been established to provided inputs to the Technical Committee.
The Skills Training Centre will have two integrated components namely, skills training unit titled Call Centre Academy and business generation unit which will be managed by a Centre Manager.
The 2 components will find synergy with each other as the training unit will be the feeder of trained employees to the business generation unit. The business generation unit will provide a workspace for the application of the training and the accumulation of work experience for future employment.
The BPO Centre endeavours to serve both the public and private sectors as an Academic Information hub, Financial Services support centre, IT Support and various other contact centre services in the 4IR ecosystem, not limited to voice.
The academic structure will lean towards a model that will be focus on skills training ensuring student success while ensuring sustainability, whereas the business generation unit will have as its objectives the establishment of a fully operational BPO Contact Centre. This is in line with the objective of the College of Cape Town to provide industry with a student that not only has the required qualification, but also work experience so often sought after in recruitment.
The experience gained in this partnership project will be replicated throughout the College of Cape Town through the efforts from the newly established Business Development Innovation and Entrepreneurship Unit that is currently also operating from the Gardens Campus.
THE BPO SECTOR
The call centre sector, which contributes about R53bn annually to GDP and employs approximately 220,000 people is supported by Business Process Enabling South Africa (BPeSA), an association founded in 2002 to promote and develop the local IT-enabled services industry. Incorporated in the sector is Business Process Outsourcing (BPO) which involves relocating business processes that a company usually performs in-house such as customer-related business and administrative functions, to a third-party service provider such as a call centre. Outsourcing becomes off-shoring when the third-party service provider is located overseas
CONTACT US (Email Correspondence)
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FIND US
Street Address
18 Breda Street, Gardens, Cape Town, 8001
Business & Administrative Enquiries
Academy Manager
Mr FAHIEM JEPPIE
(T) : (021) 461 9418
(E) : EMAIL: fjeppie@cct.edu.za
Campus Hours:
Mon - Fri : 08h00 to 16h00 (Closed Sat-Sun & Public Holidays)
CAMPUS QUICK LINKS
ACADEMY MANAGER
Mr Fahiem Jeppie
TEL: (021) 461 9418
EMAIL: fjeppie@cct.edu.za
PHYSICAL ADDRESS
18 Breda Street, Gardens, Cape Town, 8001
(T) : (021) 461 9418
(F) : (021) 464 3857
